Café X is one of the modern-day restaurant concepts that appeared on the market in January 2017. Café X opened its doors for business in San Francisco, California. This concept for automated coffee kiosks via the café X robot barista seemed like something from a sci-fi movie. The restaurant automation involved a self-service coffee kiosk … Read more
COVID-19 has completely changed how our world operates; fewer people are out and about with the mask and social distancing requirements. While e-commerce had been rising even before COVID-19, it has especially skyrocketed during the pandemic. This rise, however, comes with a high risk of fraud. According to a Transunion analysis, fraudulent digital transactions increased five percent between the periods of January 1 to … Read more
The constant tug-of-war fight between the old and the new is a familiar feature of the 21st century. The newest addition to this debate is the digital versus paper menu dispute. A digital menu is convenient, easy to maintain, and combines all your needs in one place. However, some customers might prefer using traditional menus … Read more
The beefy Fritos burrito. The double decker supreme taco. The jalapeno popper quesarito. These are just three of the inventive creations put out by Taco Bell’s famed test kitchen in its many years of operation. While Taco Bell is particularly notable for its intricate menu items and willingness to combine any set of ingredients together, a recipe test kitchen is … Read more
The average American worker will make approximately 120 mistakes anually — after all, employees are only human. Nonetheless, such mistakes can contribute to negative guest experiences and therefore, managers must focus on mitigating them. One way this is accomplished is through employee training, in which they’re taught how to avoid mistakes. Ironically though, if handled correctly, mistakes can be yield extremely positive results. This contradictory phenomenon is known as the service recovery paradox (SRP). The SRP explains that if a mistake is solved effectively, a customer who experienced a … Read more
People love amusement parks. In 2019, amusement and theme parks generated a total revenue of over 22 billion dollars in the United States alone. Yet despite the joy these parks produce, they are haunted by something that’s not amusing at all: endless lines. Time is money, even when people are trying to enjoy themselves. To put it simply, no rides, no matter how wonderful they may be, are worth a two … Read more
Automation is changing the way customers interact with restaurants. While person-to-person ordering is still prevalent in America, traditional systems are increasingly being replaced by automated ones, especially given the dramatic increase in demand for contactless ordering spurred by the COVID-19 pandemic. One of the next steps in automated ordering is the introduction of artificial intelligence … Read more
Despite many customers claiming they look at an entire digital menu board when deciding what to purchase, most individuals spend a mere 109 seconds looking at the food and drink options in a restaurant. Restaurants have less than two minutes of a customer’s attention before their decision impacts the bottom line — choosing what to order. What is a Digital Menu Board? Digital menu boards display food and drink options in a restaurant on screens, eliminating the need for paper menus and poster promos. With the digital … Read more
The world can’t get enough of fast food. In 2019, eight out of the ten top global franchises were fast food restaurants. As of January of 2020, the world’s two largest chains – Subway and McDonald’s – each had locations in over 100 different countries. There are many reasons why fast food restaurants are primed to expand into global markets, including their use of service technologies such as self-ordering kiosks. For restaurants planning to enter global markets, it’s worth examining … Read more
Only a few years ago, bank tellers and ticketing agents were central to the banking and traveling experience respectively. You couldn’t obtain money without interacting with a person, and you would have to wait in lines to purchase your flight ticket. Since the advent of automated technology such as ATMs, online ticketing, and self-ordering kiosks, the services of tellers … Read more
Slide in your numbers. See exactly what GRUBBRR puts back in your pocket — before you talk to sales.
These are your numbers. Lock them in with a 30-min call — we'll build a custom projection for your exact setup, no obligation.
