Simply put, the kiosk never calls out sick, it always shows up on time for work and consistently upsells your customers 30-40%. In addition to this, the kiosk confirms orders are entered in just as the customer wants, supporting multiple languages, eliminating room for error.
Our self install kits come with everything you need to start accepting orders right out of the box! Simply plug in the kiosk or point of sale, connect it to internet and start processing payments within seconds.
During the signup process we request a copy of your menu with any additional modifiers that you would like to add to the system. In addition to this we request PNG transparent background images for the kiosk. After these are received our experts upload the menu and buildout a custom User Interface (UI) within 72 hours of receiving these items you will see your first proof, after any additional requests are made we will have the final product ready within 48 hours of the final proof being approved. Best part about this setup is that down the road if you have any changes that you want to make you are able to simply upload or edit these menu items in your backend within just a few clicks!
We suggest utilizing our entire platform. This way your point of sale, kiosk, online ordering platform, digital menu boards and table tablets all speak to one another. By automating as many processes as possible we help you focus on what matters your customer experience.
Support is our #1 feature! Knowing that someone is there 24/7 to assist you with hardware, software or payment issues is quite the relief. However here at Grubbrr we actually have crash analytics built into our system. This allows us to know if your internet is down, receipt printer is running low on paper or any issues that may present themselves as soon as they happen. From here we call that location to walk them through getting the system back online. Best part is that Grubbrr has an offline mode that still allows you to accept orders, even payments by utilizing a backup sim card tied to a 4G broadband network.
Our solution for cash acceptance is simple. At the kiosk you have the option to pay with card or cash. If you select the cash option the cashier at the pos can open the ticket and accept your payment prior to either sending the order to the kitchen or handing the customer their food.
Our Merchant Success Managers are more than happy to scope out your location to assist with placement of the kiosk. We recommend a place to interrupt the line so that the kiosk can fulfill orders while your cashiers are taking orders at the POS.