PLATFORM
GRUBBRR kiosks are the ideal self-ordering solution for Quick Serve (QSR) and Fast Casual dining brands looking to automate operations and enhance the digital customer experience. With six years of proven success in airports, food halls, stadiums, and universities across the United States, our technology helps both enterprise-level chains and emerging brands scale efficiently. Whether you’re using our enterprise-level controls or self-onboarding as an emerging brand, GRUBBRR is here to help!
Yes. GRUBBRR partners process hundreds of kiosk transactions daily in high-traffic environments. Our platform gives operators full control over the ordering flow, allowing you to maximize throughput and reduce wait times even during peak hours at the busiest locations.
GRUBBRR Kiosks offer a suite of powerful tools to help you increase throughput and generate additional revenue while offering a best-in-class customer experience. Increase your average ticket size with powerful item- and order-level upsells, streamline your menu with “one-tap” item & modifier selection, and engage with your guests using in-app surveys and custom messaging.
GRUBBRR Kiosks are designed with end users in mind. Guide your customers through every step of the ordering journey with high-definition menu images and easy-to-follow prompts within the menu, and ensure that customers always get exactly what they want with detailed order reviews. Plus, advanced accessibility controls help ensure that your Kiosk is available to all of your customers.
The GRUBBRR Enterprise Console offers you lots of ways to customize the user experience on your Kiosks. Your team can upload brand logos, change Kiosk color schemes, and add interactivity to your Kiosk menu directly through the GRUBBRR Enterprise Console. Plus, the All-in-One Menu Manager makes it easy to create tailored upsells, leading to higher ticket sizes over time.
The average Kiosk order takes about two minutes to complete, from the moment a customer walks up to the device to the moment the order is submitted. Your team can build a perfect balance between order speed and ticket size using features like “Add as Is” or default modifier selections for your most popular menu items.
GRUBBRR Kiosks offer a wide variety of tools that help your brand drive ticket lift. Create and edit item-, order-, and combo-level upsells in minutes, or increase the value of individual items with premium add-ons. You can even offer valuable “upgrades” (e.g., from a small to a large) with our replacement upsell flow.
GRUBBRR Kiosks take a twofold approach to improving order accuracy. Within your Kiosk menu, you can use high-definition images and an easy-to-follow customization process to make sure your customers always know exactly what they’re getting with their order. Then the GRUBBRR Platform sends order details to your POS in your system’s preferred format, so that your team never misses a detail.
GRUBBRR Kiosks have built-in translation for your UI and Kiosk Menu, so that you can offer menus in English, Spanish, and French. Your team can then customize these translations with custom text overrides, so your Kiosk will always reflect your brand’s tone and style. You can also ensure that any customers can use your Kiosk with Enhanced Accessibility Mode, which offers high contrast text, zoom, and screen reader functionality on compatible devices.
GRUBBRR Kiosks use secure payment terminals, powered by top payment gateways like Chase and WorldPay. Plus, GRUBBRR monitors our platform for SOC2 compliance annually, so your customers can use your devices without any concerns for their payment or personal information.
Of course! Your team can upload custom screensavers, change the color scheme of your Kiosk, rewrite UI text, and even upload custom animations for your menu through the GRUBBRR Enterprise Console.
Yes. GRUBBRR’s Console platform has a dedicated Enterprise Configuration Management system (ECM) that makes it easy to manage your entire organization in minutes. With ECM, you can update your branding, menu, and Kiosk features for all of your stores with just a few clicks!
Setup & Installation
The "go-live" timeline typically starts at four weeks for brands with existing customer-facing menus. The exact duration depends on your POS provider and menu complexity. We provide a definitive timeline after your initial menu import.
To fit any floor plan, GRUBBRR hardware can be deployed as countertop units, floor-standing kiosks, or wall-mounted displays. This flexibility ensures you can offer self-ordering in any space, from small cafes to large concourses.
Different Kiosk deployments have different space requirements. The largest floor-standing Kiosks need 24” x 24” x 75” (LxWxH) of clear space for installation, and the largest countertop Kiosks need 14” x 14” x 30” per device. You’ll receive device-specific requirements during onboarding.
The minimum download speed for GRUBBRR Kiosks is 15 Mbps, with a minimum upload of 5 Mbps. This helps ensure stable communication between your Kiosks and the GRUBBRR Platform. You may need additional bandwidth if you’re running other online applications, like streaming music or guest WiFi, on the network where you’re hosting your GRUBBRR devices.
GRUBBRR strongly recommends that our partners use an ethernet connection for their Kiosks. These tend to be more stable, and provide a consistent network connection for your self-ordering solution.
GRUBBRR devices will need permissions to access essential services, such as our online platform, payment gateways, etc. We will provide you with a specific list of URLs or IP addresses to whitelist during the onboarding process.
For best results, display your GRUBBRR Kiosks in an area that makes it so customers can easily see the screen from the moment they enter your store. This will help encourage customers to interact with the devices.
No. GRUBBRR provides professional installation through a nationwide network of certified technicians. We coordinate with your schedule to ensure a seamless setup and deployment.
Each GRUBBRR device comes with an included ethernet cable and power cable. These cables are designed to reach an outlet or port within a 5-foot range from the hardware. If you need longer cables for your hardware, you will need to provide them yourself.
POS Integrations & Payments
GRUBBRR offers seamless integration with industry-leading Point of Sale (POS) platforms, including Toast, Clover, Square, NCR, Oracle, and PAR Brink. If you use a different provider, our sales team can discuss custom integration options.
Yes. We integrate with top loyalty platforms like Paytronix, Thanx, SpendGo, and Como. Our hardware supports all modern payment methods, including EMV chip cards, contactless payments (Apple Pay, Google Pay), gift cards, and "Pay at Counter" options for cash transactions.
Yes, our software includes a fully configurable tipping flow. You can set suggested tip percentages, provide a custom tip slider, or include a "no tip" option to match your service model.
Some GRUBBRR devices support “Store and Forward” mode, which allows the device to temporarily continue functioning while offline. GRUBBRR does not manage this feature, and merchants are responsible for reconnecting and batching payments collected when a device is offline
Support & Success
We offer 24/7/365 technical support for the GRUBBRR Platform and hardware. Partners can reach us at support@grubbrr.com or access our comprehensive knowledge base at help.grubbrr.com.
Every partner receives the "GRUBBRR Playbook," a data-driven guide to maximizing kiosk engagement and ROI. Additionally, our dedicated Project and Client Success Managers work with you to ensure your self-ordering solution delivers the best possible results for your business.
About Us
Boca Raton, Florida. Additionally, GRUBBRR maintains partner offices across the US and Canada.
Reach out to our GRUBBRR Sales team by calling 1-800-541-2881 or emailing info@devold1.grubbrr.com.