FAQ

Informations and faqs

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FAQ


Common questions and answers

Why should I buy a kiosk?
Simply put, the kiosk never calls out sick, it always shows up on time for work and consistently upsells your customers 30-40%. In addition to this, the kiosk confirms orders are entered in just as the customer wants, supporting multiple languages, eliminating room for error.
How easy is it to install?
Our self install kits come with everything you need to start accepting orders right out of the box! Simply plug in the kiosk or point of sale, connect it to internet and start processing payments within seconds.
What’s the setup process?
During the signup process we request a copy of your menu with any additional modifiers that you would like to add to the system. In addition to this we request PNG transparent background images for the kiosk. After these are received our experts upload the menu and buildout a custom User Interface (UI) within 72 hours of receiving these items you will see your first proof, after any additional requests are made we will have the final product ready within 48 hours of the final proof being approved. Best part about this setup is that down the road if you have any changes that you want to make you are able to simply upload or edit these menu items in your backend within just a few clicks!
Will it work with my current POS? (Full list coming soon.)
We work with a large number of POS systems, and are currently working on even more integrations.
How do I operationalize this system?
We suggest utilizing our entire platform. This way your point of sale, kiosk, online ordering platform, digital menu boards and table tablets all speak to one another. By automating as many processes as possible we help you focus on what matters your customer experience.
What if I have a problem?
Support is our #1 feature! Knowing that someone is there 24/7 to assist you with hardware, software or payment issues is quite the relief. However here at Grubbrr we actually have crash analytics built into our system. This allows is to know if you internet is down, receipt printer is running low on paper or any issues that may present themselves as soon as they happen. From here we call that location to walk them through getting the system back online. Best part is that Grubbrr has an offline mode that still allows you to accept orders, even payments by utilizing a backup sim card tied to a 4G broadband network.
How do I update menu items, pictures and prices?
This is done in our easy to use administrator backend. [ Videos coming soon ]
Can it take cash?
Our solution for cash acceptance is simple. At the kiosk you have the option to pay with card or cash. If you select the cash option the cashier at the pos can open the ticket and accept your payment prior to either sending the order to the kitchen or handing the customer their food.
What if I have no internet?
Our platform works seamlessly online and offline. We have a failover option that can process your credit cards in real time through a backup LTE network instead of store and forward.
Can you process EMV and contactless payments (apple pay, google pay)
We currently support all Dip, Tap and Swipe payments (EMV, Mobile Pay, MSR)
What if I don’t want to use your payment processor?
We integrate with multiple payment processors. Please contact sales for more info.
Can I run custom reports?
All reports can be run in the backend with a click of a button. You can run reports based on sales, employees, items, inventory and customers.
Where should I install the kiosk?
Our Merchant Success Managers are more than happy to scope out your location to assist with placement of the kiosk. We recommend a place to interrupt the line so that the kiosk can fulfill orders while your cashiers are taking orders at the POS.