Due to the loss of business stemming from the coronavirus pandemic, restaurants have had to find creative ways to increase their income. A promising addition to any restaurant’s operation is a delivery service that provides Blue Apron style meal kits. Blue Apron sends ingredients and recipes to customers, giving them tools and guidance to make tasty food from the comfort of … Read more
You’ve probably heard the term “omnichannel” thrown around the business world, but what exactly does it mean, and why is so important? Defining Omnichannel The “omni” in omnichannel refers to a kind of customer omniscience, or perceiving everything in the customer experience. In less threatening terms, omnichannel refers to a comprehensive understanding of the various ways through which customers … Read more
In India, the eight largest fast-food chains are projected to emit approximately one million tons of carbon emission by the end of 2020. In the United States, restaurants produce approximately 22 to 33 billion pounds of food waste annually. In Europe, some individual states have over 200 kg of food packaging waste per year. Clearly, the food service industry is not sustainable. Restaurants, caterers and more are slowly but surely destroying the planet. However, in recent years, individuals have begun to speak up against the unsustainable actions … Read more
Approximately 40% of employees worry “about losing their jobs due to automation.” Workers fear that technological inventions, such as self-ordering kiosks and contactless ordering systems, will replace them. Though unemployment is a valid concern, it is a misconception commonly associated with automation. The implementation of technology in businesses does not substitute employees, it compliments them. Automation works with, not instead of, employees to ensure responsibilities and tasks are effectively and quickly completed. The innovative technology also positively impacts workers because it leads to the development of new jobs. What is Automation? Automation refers to the process of using technology and machines, rather than … Read more
Food delivery is gradually becoming the new normal dining experience for many restaurant enthusiasts. An investment group Cowen and Company has claimed that off-premise spending will account for 80 percent of the restaurant industry’s revenue in the next five years. There are various reasons for this shift. Many millennials prefer to eat restaurant-quality food at home to avoid human interaction, and … Read more
In late 2018, Amazon changed the grocery store market forever with their launch of Amazon Go, a convenience store without cashiers. Shoppers simply enter the store, pick their items off the shelf, and are automatically charged as they walk out. The technology is even able to sense when customers pick up an item and leave it somewhere else in the store without being charged. Amazon still employs a … Read more
In this day and age, consumers expect that cashless payment options will be available to them at any restaurant they visit. That means that if you’re a restaurant owner, you probably already know how important it is to protect your EMV payment system from threats like fraud and theft. However, as automation changes the way … Read more
The new generation of diners largely prefers to order in than eat out. Since most restaurants do not have an in-house ordering system, third-party food delivery services like Grubhub are becoming central to the restaurant industry. These services are convenient for customers to use, and allow restaurants to reach their at-home targets. But are these food delivery applications all sunshine and rainbows like they present themselves to … Read more
Self-service kiosks hold the key to the future of the restaurant industry in the post-COVID world. The COVID-19 pandemic is catalyzing dramatic changes in all industries, and technology like the self-service kiosk will play a pivotal role in determining which businesses and industries stay ahead of these changes, and which ones don’t. Self-service kiosks eliminate … Read more
As states slowly open back up for business, the first phase for restaurants involves limiting outdoor and indoor dining to no more than 25% capacity. With the curbside kiosk, your restaurant can not only comply with laws and regulations, but can also give customers a more enjoyable ordering experience that is free of unnecessary human … Read more
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