As the world slowly emerges from the shadow of COVID-19, the restaurant industry continues to confront a host of enduring challenges. From labor shortages and rising wages to increasing food costs, restaurant operators are seeking innovative solutions to streamline operations and enhance customer service. At the forefront of this technological revolution are NCR Voyix and GRUBBRR, who have teamed up to introduce the Aloha Kiosk, powered by GRUBBRR—a complete enterprise solution designed to address the unique needs of today’s restaurants.
Revolutionizing the Restaurant Experience with Technology
The Aloha Kiosk, powered by GRUBBRR, is more than just a self-service ordering system; it’s a comprehensive platform that brings together advanced technology to improve both operational efficiency and customer satisfaction. The Aloha Kiosk, powered by GRUBBRR is integrated with the NCR Voyix Commerce Platform, which ensures a seamless flow of data and unlocks new omnichannel ordering experiences. This integration is pivotal for restaurants looking to adapt to a digital-first future where efficiency and customer experience are paramount.
Addressing Industry Challenges Head-On
Labor shortages have been particularly acute in the restaurant sector, exacerbated by the pandemic and subsequent economic shifts. The U.S. Department of Labor estimates an average of 2.6 million job openings in food service operations from 2022 to 2032, highlighting the critical need for solutions that can compensate for a dwindling workforce. The Aloha Kiosk, powered by GRUBBRR meets this need by enabling customers to place orders independently, thereby reducing the staff required for traditional order-taking and checkout processes.
Moreover, with states like California mandating a minimum wage of $20 per hour for certain fast food employees, and other states considering similar measures, controlling operational costs has never been more crucial. The Aloha Kiosk, powered by GRUBBRR helps mitigate these financial pressures by enhancing order accuracy and facilitating upsells, which can increase average ticket sizes by 12%-22%. This capability not only drives additional revenue but also improves the overall efficiency of restaurant operations.
Enhancing the Customer Experience
One of the standout features of the Aloha Kiosk, powered by GRUBBRR is its ability to create a better dining experience. In an era where customer preferences are rapidly evolving, the kiosk offers a user-friendly interface that caters to the growing demand for quick and convenient service. Recent surveys indicate that two-thirds of Americans would prefer using a self-service kiosk over traditional human-run checkouts, a trend that the Aloha Kiosk, powered by GRUBBRR capitalizes on to meet consumer expectations.
Additionally, the kiosk’s integration with NCR Voyix Payments allows for more flexible workflows within the restaurant, further improving the customer experience through quicker service and more accurate orders. This technology not only satisfies the immediate desires of customers but also builds long-term loyalty by consistently meeting their expectations for efficiency and convenience.
The Path Forward
Sam Zietz, CEO of GRUBBRR, emphasizes that the collaboration between GRUBBRR and NCR Voyix is aimed at empowering restaurants to successfully navigate the turbulent headwinds in the industry. By addressing labor challenges and rising costs, the Aloha Kiosk, powered by GRUBBRR represents a significant step forward in the evolution of restaurant technology.
As the industry continues to recover and adapt in the post-pandemic world, solutions like the Aloha Kiosk, powered by GRUBBRR are not just beneficial; they are essential. They enable restaurants to do more with less, adapting to new economic realities with innovative technology that enhances both operational efficiency and the dining experience. In this new era of restaurant operation, embracing such technologies is key to thriving in an ever-changing landscape.
Read the NCR Voyix Press Release here: https://www.ncrvoyix.com/newsroom/ncr-voyix-elevates-in-store-experience-with-aloha-kiosk-powered-by-grubbrr