Many businesses today are utilizing kiosks, technological tools that provide many benefits. Major chains like Panera and McDonald’s have continued to roll out kiosks over the past few years with increased sales, and people have expressed interest in and satisfaction with them. While kiosks streamline ordering, in the time of COVID–19, the issue remains that kiosks still involve touch. Having kiosks that utilize AI technology to communicate with customers can resolve this. Fortunately, this development is already in the works.
What is conversational AI?
Valyant AI and Kiosk Information Systems have recently teamed up to implement conversational AI technology in kiosks. The AI technology in the kiosks will communicate with customers normally, which mimics natural human dialogue and parallels the communication of Apple’s Siri and Amazon’s Alexa. The AI will minimize the need to press buttons by enabling the software and visual display to provide an intuitive user interface. The conversational aspect will help personalize users’ experience and will be able to offer customized upsells. The average upsell has in fact risen due to Valyant’s conversational AI technology. Some additional features of this system include: knowledge of menu items and its situational variations, cost-effectiveness and little maintenance requirement, and integration into the business’ POS and UI systems.
During this pandemic, the most important aspect of this AI technology, however, is that touching the screen is not necessary, as the AI handles the entire order through conversation. The revamped kiosks will perform transactions, take orders, and assist with any queries. This aspect revolutionizes how kiosks generally operate, and can change the way businesses handle their contactless ordering.
Touching surfaces such as kiosks can be dangerous, as many consumers touch the screen without wearing protective gloves or finger caps. They might also forget to sanitize their hands properly before using the kiosk. While wiping the screen frequently can help with preventing the transmission of coronavirus, there is still a large risk associated with touch screens. This AI technology removes the need for touch, effectively protecting all customers, especially those who are immunocompromised or unwell. This could potentially bring more customers in, as there is a peace of mind in knowing that this ordering method is free from human contact.
Besides helping customers, AI technology in kiosks can significantly benefit and protect employees. In general, kiosks allow employees to allocate their time to more productive tasks and prevent them from getting near customers. The conversational aspect further saves employees from having to come into contact with the screens to fix any issues.
Additionally, contactless ordering with conversational AI in kiosks can improve overall efficiency by saving time, both on the consumer and business side. For one, the customer will not have to take extra time to find the items they want on the menu. It also saves time for both customers and employees by answering questions, typically the job of an employee.
With its contactless ordering and efficiency benefits, conversational AI is a giant step in improving kiosk technology and ordering methods. Public safety is of utmost importance right now with COVID-19 still present, and this revolutionary technology can help businesses generate sales while ultimately keeping everyone safe.