Case Study
& Ticket Size With GRUBBRR Self-Ordering Kiosks
About Dave's Hot Chicken
What started as a street food stand in Los Angeles has become one of the fastest-growing fast casual concepts in the U.S. Today, Dave’s Hot Chicken boasts over 315 locations, known for its bold flavors, loyal fan base, and strong digital presence.
To stay ahead of the curve, Dave’s leadership team is investing in smart, scalable technologies that amplify the guest experience and streamline store operations.
The Challenge
Scaling With Experience & Efficiency
As the brand rapidly expands across the U.S. and beyond,
Dave’s faced a trio of familiar challenges:
- A tight labor market, especially in high-volume urban areas
- The need to maintain a seamless, digital-first guest
experience from app to in-store - Pressure to unify systems under a single, scalable tech
stack for consistent support and growth
With customer expectations climbing and store counts
multiplying, the team knew they needed a solution
that could enhance throughput, improve service,
and reinforce the brand’s digital DNA.
The Solution
GRUBBRR Self-Ordering Kiosks
Our Kiosks help:
- Extend Dave’s digital-first brand experience from mobile into physical stores
- Empower guests with a frictionless, customizable ordering process
- Reallocate labor to food prep, hospitality roles, and guest engagement
- Reduce wait times and improve throughput in high-traffic environments
The Results
Higher Tickets, Higher Satisfaction
+13%
27%
Ticket Size Increase Without Upsells
Kiosk Adoption Rate
- Increase in customer satisfaction scores
- Improved efficiency, reallocated labor,
and boosted throughput
The Results
Higher Tickets, Higher Satisfaction
+13%
Ticket Size Increase Without Upsells
27%
Kiosk Adoption Rate
- Increase in customer satisfaction scores
- Improved efficiency, reallocated labor,
and boosted throughput
After rolling out GRUBBRR Kiosks, Dave’s Hot Chicken saw immediate and measurable results. The fact that ticket sizes grew even before layered upsells were introduced speaks to the Kiosk’s intuitive, guest-friendly design — one that aligns perfectly with Dave’s high-energy digital brand.
GRUBBRR helps us meet our customers where they already are — on digital. The Kiosks give guests the control they want, while helping us boost throughput, reallocate labor, and keep our stores running smoothly.
Leon Davoyan
CTO - Dave's Hot Chicken
Why It Worked
Customer Experience First
Guests enjoy more control, shorter lines, and better service
Brand Alignment
Dave’s strong digital brand translated into the self-service format
Scalable Tech Stack
GRUBBRR integrates seamlessly with the existing tech stack for
faster deployment
Operational Flexibility
Teams can focus more on food and hospitality — not order-taking
Results Summary
- +13% Ticket Size Increase Without Upsells
- 27% Adoption Rate
- Higher Customer Satisfaction Scores
- Faster Throughput in High-Traffic Stores
- Labor Reallocated to Prep + Hospitality
Meet With One of Our Experts
Fill out the form to set up a meeting with a member of our team to learn how GRUBBRR can help your business maximize efficiency and revenue.
Looking for Support?
support@grubbrr.com
Meet With One of Our Experts
Fill out the form to set up a meeting with a member of our team to learn how GRUBBRR can help your business maximize efficiency and revenue.
Looking for Support?
support@grubbrr.com