Chances are you have already come across self-service kiosk technology, especially at a supermarket. Whether you are ordering food at a fast-food chain or finding your way around a train station or an airport, you will find self-ordering technology everywhere these days.
According to a report, self-service kiosk technology will capture 50% of market revenue between 2022 and 2032. On the other hand, statistics predict the kiosk technology used in the market will reach $51.05 billion by 2028.
With a wide range of use cases, from wayfinding to food ordering, bill payment, and more, your business will eventually need to implement computer kiosk technology. Therefore, if you wish to know what computer kiosk technology is and what is the best kiosk technology for your business, this post is for you.
A Brief History of Self-Ordering Kiosk Technology
Computer kiosk technology consists of a standalone PC locked in an integrated housing unit. Commonly, this terminal will contain a display monitor with a keyboard, or sometimes you have to use a touch screen keyboard to input the information.
A computer kiosk technology is a self-service kiosk technology that consists of a standalone PC locked in an integrated housing unit. This means you do not need to know how to operate a computer and what application is running on it. The interface is easy to understand, explaining every option in a clear description with images and animations.
However, you can get a customized version of a kiosk technology to suit your business needs. You will come across many versions of kiosk technology using the same application but with more personalized options.
Your bank ATMs are one of the best examples. While the software seems similar, the options tend to differ from bank to bank. Whatever the use, the main purpose of using kiosk technology is to allow faster and more fluid features and functionalities. According to Forbes, 85% of customers believe self-checkout to be faster than the conventional checkout method.
Many industries are already using kiosk technology for a wide range of purposes such as displaying information, promoting deals and offers, self-ordering, self-checking-in, and others.
Self-Service Kiosk Technology Will Only Continue to Evolve
Self-service kiosk technology can be useful in a wide range of niches such as hospitality, travel, medical, dining, etc. This type is the best kiosk technology to offer check-in solutions to create a simple and fast customer experience.
For example, if you’re running a hotel, your customer no longer has to wait in the reception to check in. Similarly, a patient does not have to queue up in line to complete the registration form. The guest or patient can simply register or check in at the time of arrival before approaching the service desk.
There are numerous benefits of a self-service kiosk. For instance, it can address the issues of social distancing, make contactless payment easier, and maintain other SOPs during the COVID-19 pandemic.
You will reduce the waiting times for the customers while serving more customers collectively. You will also be freeing your reception staff to engage in other productive tasks and let the self-service kiosk take care of the administrative tasks of check-ins and key issuance.
Here are the top four self-service kiosk technology to look at in 2022.
1. Self-Ordering Kiosks
A self-ordering kiosk is attached to the POS system and provides the customers an opportunity to browse through the purchase options and place an order. According to another report, customers tend to spend 20% more when using self-ordering kiosk technology.
Are you a business that belongs to a quick service resident (QSR) industry? Then offering short waiting times, providing impeccable customer services, and increasing your revenue must be your top priority. Therefore, if you are running a cafeteria, restaurant, or stadium, self-ordering kiosk technology is a must-have for your business.
Using a self-service kiosk makes ordering simple for your customers. This also leaves little to no room for error by cutting intermediaries out of the ordering process. All of the above contributes to creating a pleasant customer experience and winning their loyalty for life. In recent years, self-ordering kiosks have found their way into various industries, including restaurants and fast-food chains, pharmacies, cinemas, and others.
2. Ticketing Kiosks
You will find a ticketing kiosk at the entrance of airports, train stations, amusement parks, cinemas, and other places that require you to pay an admittance fee. This helps cut down waiting times and limit face-to-face interactions while allowing your regular staff to perform higher-level tasks.
Other spaces using this self-ticketing technology include concert stadiums, sporting stadiums, venues, zoos, historical landmarks, ski resorts, transportation services such as bus stations and parking structures, etc.
While ticketing kiosks’ popularity continues to grow, you can use it in combination with other features to improve your customers’ journey and build a credible, forward-thinking brand image.
3. Bill Payment Kiosks
Not all of us have enough time during the day to visit a DMV office or pay a parking ticket online. This is where a bill payment kiosk at the spot can be a helpful way to offer ease of access to your customers.
You can place bill payment kiosks at the entrance or exit of your business, so the customers do not have to face the frustration of delays due to long queues trying to pay the bills.
4. Wayfinding Kiosks
Another commonly found computer kiosk technology device. You will find the interactive digital displays placed in malls, universities, hospitals, stadiums, train stations, and airports. These displays provide information about the directions around the facility or even let your search for where you want to go.
No more static maps, bulletin boards, and asking the reception and floor staff. You can use an interactive wayfinding kiosk offering you digital directions throughout the tour of the building or facility you are in. You can also use these displays to run promotions and provide other information about your business.
You can even generate additional revenue by running third-party advertisements on your Wayfinding kiosks.
The Best Kiosk Technology Puts Customers Front-And-Center
Choosing the right kiosk may seem like an overwhelming task. Whether you are a casino, amusement park, stadium, arena, restaurateur, retailer, or supermarket, we at GRUBBRR have a self-ordering kiosk solution to suit your business needs.
You can speak to our team to discuss all that you require a self-service kiosk technology to deliver. We will offer your customized solution with full integration into your existing POS system. We have designed a variety of kiosks for different use cases. Not sure what is the best kiosk technology for you? Contact GRUBBRR and speak to us today!