Frequently Asked Questions

You’ve got questions. We’ve got answers.

Overview

GRUBBRR is a revolutionary automation ecosystem designed operationalize, increase revenue, and provide complete transparency into your business.

Currently, the GRUBBRR ecosystem of products includes; self-ordering kiosk, point of sale system, digital menu boards, kitchen display system, mobile app, online ordering and pay at the table.

We work with a large number of POS systems and are currently working on even more integrations.

Simply put, the kiosk never calls out sick, it always shows up on time for work and consistently upsells your customers 30-40%. In addition to this, the kiosk confirms orders are entered in just as the customer wants, supporting multiple languages, eliminating room for error.

Our dedicated product specialists are ready to help you find the best solution for your business. If you are ready to get started reach out to us or by give a call, we’re excited to learn more about you!

Accepting Payments

Yes. We currently support all Dip, Tap and Swipe payments (EMV, Mobile Pay, MSR)

We integrate with multiple payment processors. Please contact sales for more information.

Our solution for cash acceptance is simple. At the kiosk you have the option to pay with card or cash. If you select the cash option the cashier at the pos can open the ticket and accept your payment prior to either sending the order to the kitchen or handing the customer their food.

Setup

During the signup process, we request a copy of your menu with any additional modifiers that you would like to add to the system. In addition to this, we request PNG transparent background images for the kiosk.

Within 72 hours of receiving images and menu, our experts upload and build out a custom User Interface (UI). After any additional requests are made we will have the final product ready within 48 hours of the final proof being approved.

The best part about this setup is that down the road if you have any changes that you want to make you are able to simply upload or edit these menu items in your backend with just a few clicks!

You are able to make changes easily, at any time, with our administrator backend. [ Videos coming soon ]

All reports can be run in the backend with a click of a button. You can run reports based on sales, employees, items, inventory and customers.

Installation

Our self install kits come with everything you need to start accepting orders right out of the box! Simply plug in the kiosk or point of sale, connect it to internet and start processing payments within seconds.

Our Merchant Success Managers are more than happy to scope out your location to assist with placement of the kiosk. We recommend a place to interrupt the line so that the kiosk can fulfill orders while your cashiers are taking orders at the POS.

Support

Support is our #1 feature! Knowing that someone is there 24/7 to assist you with hardware, software or payment issues is quite the relief. Call 555-555-555 for immediate assistance.

The Grubbrr system has crash analytics and realtime reporting built into the system. This allows us to know if your internet is down, receipt printer is running low on paper or any issues that may present themselves as soon as they happen. From here we call that location to walk them through getting the system back online.

Our platform works seamlessly online and offline. We have a failover option that can process your credit cards in real time through a backup LTE network instead of store and forward.

Let’s Get Started!

GRUBBRR brings automation to your business through a fully integrated platform. Indoor or outdoor, choose from a variety of sizes and technologies to create the perfect self-service system for your business.